7 Tips For Keeping Up With Consumer Directed Care

There’s no doubt that coordination and administration is a major function for disability and aged care providers in Australia. In fact, it has been reported that providers spend a massive 36% of revenue on these two tasks each year. With profit margins getting squeezed across both industries due to so much regulatory change, and additional pressure building with the shift to Consumer Directed Care (CDC), we thought we’d put together a few tips that can help providers save costs and improve care outcomes in today’s rapidly changing environment.


1. Automate it!

Almost all of the boring, repetitive tasks can be automated through new and innovative technologies. This is especially relevant to the healthcare industry, with tasks like invoicing, referrals, bookings and time-sheeting processes taking a lot of time. If it’s repetitive, automate it as best you can!

2. Let customers book or request appointments online

Giving customers the ability to book online keeps them happy and makes your life easier. Most people rely on the internet to book anything these days, and with new tech solutions hitting the market, this should be high on the list.

3. Create process diagrams

Mapping out your business processes is essential for efficiency across your organisation. Trace out each multi-step task, highlight the bottlenecks and adjust. Having a laid out plan will keep every employee updated and each process streamlined and cost-effective.

4. Create Scripts

Writing and saving scripts for things such as referral letters, emails, price quotes and invoices can be a massive time saver. Having these just a copy and a paste away allows for maximum efficiency and keeps customers happy. Every minute counts!

5. Encourage staff flexibility

Connectivity is global thanks to so many innovative management solutions hitting the market. Some still shy away from a remote workforce, however it is predicted that 60% of the office will work from home by 2020. Giving staff the flexibility to work from home can improve employee satisfaction and give you a competitive edge.

6. Keep a client database

Easily accessible and accurate client information is extremely important when trying to maintain a streamlined operation. Having up-to-date records and a CRM will greatly improve customer related tasks, and ensure that your team can rely on a “single source of truth” rather than inconsistent information from multiple sources.

7. Stop Multitasking

The human brain has a finite amount of resources which are used when we allocate our attention to any task. Studies have shown that our mental capability is significantly reduced if we focus on multiple tasks at once. If you find yourself constantly changing and revisiting activities, as if in a loop, try and complete a whole stage before moving on. You’ll find you will complete the task faster and save yourself from mental strain.